The Product

Marble and granite stones are produced by nature and they are subject only to the laws of nature as to the difference in shapes, tints and shades of color and veins inside the stones and the direction each of them takes. There are no two marble stones that are completely identical. Divergence in tints and veins between marble boards are part of the nature of the marble raw materials. Artstone cannot control the aforesaid features in marble stones.

Marble and granite come from nature and the Marble Institute of America states that stone boards that are sold in the markets originate in mountains that existed on Earth for millions of years and any fractures, holes or cracks in the stones are part of the natural stone formations. Yet, Artstone exerts every effort to avoid including such imperfections in the stones it supplies to its customers and it usually processes such stones with epoxy in the finishing phase.

Inspection

The price of the inspection process is discounted from the total project price. Inspection shall be done on the date agreed upon between Artstone and the client, provided that the site shall be ready for inspection and for doing the measurements, and in case of the non readiness of the site, inspection is set to be done at another date, and in that case the inspection process shall be calculated and included in the total project price.

Artstone advises its customers not to change anything in the site after the performance of the inspection process and after taking the measurements at the site, since measurements of marble and granite stones cannot be altered again after such stones are being cut and manufactured according to the measurements taken formerly at the site. Agreement should be reached about the complete details of the works and such agreement should be registered in writing at the time of the inspection; therefore the client should be present at the site at the time of inspection. 

The Executive Drawing Panels

After inspection, the executive drawings panels should be submitted to be authorized by the client as to the types, measurements and works details.

The executive drawing panels should be authorized in writing either by signing the panels by the client or such authorization could be conveyed through e-mail or WhatsApp messages.

The utmost permitted period for asking for alteration of the works after the authorization thereof was made is 24 hours after the time of the authorization and in case of asking for any alterations after that time, and after the marble boards’ cutting has started, the cost of the alterations should be paid in full by the client according to the cost estimates made by Artstone. 

Financial Aspects

Prices quoted don’t include the costs of installation concrete mortar ingredients as to cement, sand, gypsum, glue, adhesives and other materials. 

Prices don’t include scaffolding costs. 

There is no guarantee that the prices quoted shall be fixed except after the contract is concluded and the advance payment is paid. 

The prices quoted for kitchen granite tiles shall include the inspection visit to the site for measurements taking and another visit for installation and in case of any request for other extra works, the price calculated should include extra 1000 pounds a day for the wages of the craftsman and his assistant. 

For quality assurance and commitment to the project time schedule, the advance payments should be made in time according to the payment system stated in the contract or according to the price quotations submitted to the client, and in case of the delay of payment of the monetary installments on time, works are to be automatically suspended and works would restart only after payment of the delayed installments according to a time schedule presented by Artstone. The suspension period, then, would be added to the project time schedule with no responsibility for the work postponement on the part of Artstone. 

Provision to the work site

The marble materials shall be supplied to the site on the date set for such provision in the presence of the client to enable him to receive the supplied marble and for the client to provide storage for the marble supplied since the client shall be the party responsible for the marble on the site from the date of the client’s being handed the marble materials until the end of the project. 

The purchase payment should be done so that Artstone would be able to set a date for starting the installation. 

In case of the nonattendance of the client or a proxy representing the client in the site to receive the marble materials, the marble materials are to be retrieved to our warehouses and another date, then, should be set for supply of the marble materials to the site in coordination with the client after repayment of the transportation and storage expenses and the amount that should be repaid shall be set by Artstone.

Installation

Installation should be performed according to the authorized drawings panels. 

The client or a proxy acting on his behalf should attend on the first day of the installation process so that coordination would be done with other items on the site and the rates, wall heights and other determinants are set correctly.

At the time of starting the installation, there should be present on the site all the accessories and extra pieces and items relevant to the installation as to electricity accessories, basins, built in stoves and other items.

In case of a delay of the work that hinders Artstone workers from achieving their expected daily productivity rates because the site is not ready or because of the absence of the scaffolding or the absence of installation concrete mortar materials or for any other reasons, nonworking days should be counted and added to the project time schedule and the client should bear the costs of such other extra days according to the number of workers and the aforesaid additional amounts should be added to the total project price. 

The Finishing and Final Handing Over

We advise our clients not to perform any works within the perimeter of the site after the marble works are finished.

The client should be fully responsible for the protection provided for the works after the finishing off and the handing over of the site.

Any additional works that are requested after the handing over of the works shall be considered as new works that should be quoted and paid for independently and not as a part of the quotation and payments for the original project.